Privacy Policy

1. Introduction

Branch Management Arborists ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website and communications.

2. Information We Collect

We may collect the following types of information:

• Name and contact information (email address, phone number)
• Service inquiry details
• Information submitted through our website forms
• Communications you send to us

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and requests
• Provide quotes and schedule services
• Send appointment confirmations and service reminders
• Follow up after services are completed
• Send you information about our services if you have opted in to receive such communications

4. SMS and Text Messaging

If you provide your phone number and consent to receive text messages, we may send you appointment reminders, service updates, and follow-up messages related to your inquiry or service. Message frequency varies.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services used to deliver messages.

Message and data rates may apply. You may opt out at any time by replying STOP to any text message from us.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We do not share your information with affiliates or third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business and delivering services to you (such as scheduling software or customer communication tools)
• When required by law or to protect the rights and safety of our business or others

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by following the unsubscribe instructions in any email

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Branch Management Arborists
Lincoln, CA
Phone: 916.807.7813
Email: [email protected]